So, you are wondering what the reseal is about?

What is this about, and who is the reseal?

You're here because you've received an item from us with our friend the reSeal stuck to the packaging, and you want to know what's up with that. We understand you may have concerns and/or questions, but don't worry! The reSeal was introduced to our team to promote transparency, so below we'll explain all, and hopefully, put you at ease.

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What is the reSeal doing on my item?

We created the reSeal when we recognised that there's a semi-frequent need for us to open items before we dispatch them to buying customers. The reSeal is just there to let you know that the package was opened by us for one reason or another, to alleviate any concern you may have about receiving an item which was sold as new but appears to have been opened previously, and to keep everything above-board and transparent. He's also eating a fish.

Wait, so my item was opened already!?

Yes, but please don't worry - it's still a new item. There are a number of reasons that we may need to put the reSeal on an item, for example, if we had a question about the contents of a product and we had to open the box to check for ourselves. Some other reasons include:

  • Unwanted customer returns which we needed to open to check the condition and/or contents;

  • The manufacturer requested us to open the item, for example, to install a bug-fix before sale;

  • The item arrived in a damaged container, and we wanted to confirm it was suitable for sale;

  • The item required repackaging for any reason - for example, where the original packaging was excessively damaged in shipping;

  • We needed to take images for use on our website or to aid support queries;

  • Generally, where we need to confirm the condition or contents, get some information, or install improvements or fixes (at the request of a manufacturer) before sale.

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Hold up, you said customer returns, does that mean my item has already been used?

No. While it is true that we will re-stock customer returns, we have strict conditions for items which are sold as new, and the number one condition is that they must be... Well, as new. We only accept "Change of Mind" (COM) returns where the items are unused, but as we sell online only, customers often need to open the outermost layer of packaging to confirm that the item is suitable for them. We will allow returns for items where the outermost seal is broken as long as they are otherwise unused and all contents and packaging is returned back to us in unused, new condition. Faulty or used items are never restocked as new, and COM returns which do not meet these requirements are not be accepted or restocked as new.

Does this affect my warranty or rights at all?

Absolutely not. You purchased a new item, and the item you've received should be in the same condition, and of the same quality as a new item. It is, in all regards except the reSeal, a new item - the only difference should be the reSeal sticker. As the item is new and was purchased as new, it has the same warranty and return periods and terms as any other new item.

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Okay, but there's surely some human error possible here - what if I find an issue with my resealed item?

We do have strict processes and inspections in place to ensure that these cases are incredibly rare, but, you're right, we are only human. If we've messed up and the item is in unsatisfactory condition for any reason, in other words, if the item is not in the same condition you'd expect from a new product, we will sort it for you - reach out to our support team within 14 days of receipt and let us know so that we can help! You purchased a new item, and you will get a new item - or a full refund if we can't offer that for any reason (for example, if it was the last one available).

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Does the reSeal mean I can get a discount?

As the product and contents are new, the item does not qualify for a discount, we're afraid. With that said, if our inspections and checks have failed us and you find that the product is not in the same condition as any other new product (with the exception of the reSeal), we may be able to offer a discount, a replacement product (stock allowing), or a full refund for the item (if returned back to us). If you're concerned about the condition of your item, please reach out to the support team and we'll be happy to help!

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Unmanned Tech Limited

UK Company No: 10922443